Returns

Return policy: 20 days

You can send items back to us within 20 days of receiving your order. 

How it works

1. Log in with your email address.
(Mobile: Account in the menu / Desktop: top right, profile icon)

2. Register your return 

3. As soon as your return has been approved, you'll receive instructions on how to send it back. 

Important: Make sure each item is in the right item bag and that the packing slip is included with your return, so we can match everything correctly.

I received the wrong item – what should I do?
Contact our support team: support@peachypassion.ch and send us a photo of the item you received by mistake. We'll happily send you the right one.

I received a faulty item – what should I do?
Contact our support team: support@peachypassion.ch and send us a photo of the defect. We'll happily send you a replacement.

What's the return address?

You'll get the return address in the approval email after registering your return.
CH: PeachyPassion AG c/o VORBURGER, Hauptstrasse 153A, 9430 St. Margrethen SG (register your return online first) 
EU: On request

Return shipping costs are paid by the customer.

How fast will I get my refund? Your refund is issued right after your return has been checked (to the payment method you chose at checkout)

How long does the return check take? Right now, it takes about 1-2 weeks from receipt in most cases. We can't refund dirty, washed or worn items because they can no longer be sold, and our customers expect items in perfect condition. Shipping costs are not refunded. 

Returning items / gifts bought in the "Buy 3, Pay 2" sale
If there aren't enough items left after a return to meet the "Buy 3, Pay 2" condition, the 100% discount on the cheapest item in the order no longer applies, since the condition for the promotion is no longer met. For gifts with a minimum order value: if your order value drops below the required minimum, the gift will be deducted from your refund or invoiced to you.

Items excluded from returns
*Excluded: opened socks, Intimates, gift cards.
The PeachLates Reformer-Board can generally only be returned unopened in its original packaging. 

How do refunds work for items that were already paid for and then returned with the payment method "Pay by invoice with PowerPay"?
As soon as your return has been processed, you'll automatically receive a confirmation email. You can then request a payout of the returned (overpaid) amount to your bank account via the following link: https://services.mfgroup.ch/de/selfservice/login

Please don't send your return by registered mail
We don't recommend SI (registered) shipments, because Swiss Post then can't (or isn't allowed to) leave the return at the intended place and takes it back with them. Having proof of postage for your return, or the tracking number, is enough.