Support Center
How long does delivery take?
In-stock items: approx. 1–3 business days
If a different delivery time applies to an item, you'll find it right next to the “Add to cart” button. What counts is the info shown at the time of your order.
How do preorders work?
If an item shows a longer delivery time, it's a preorder or an item with a longer delivery time.
This delivery time is an estimate and applies to your order.
Part of my order is missing, why?
Your order might include a preordered item.
To be kinder to the environment, we try to ship orders together whenever possible. If your order has more than 3 items, we'll ship the available pieces ahead of time where possible.
Size chart & fit
What size should I order?
Just ask Mia, your shopping assistant (Peachy AI), on the website.
Ideally, give her at least 2 of the following:
- your clothing size
- height
- weight
- preferred fit
Mia also takes the fit of each style into account. She can estimate pretty accurately which size should fit you.
Returns
How do I return something?
You can return items within 20 days of receipt.
Just register your return online. You don't need a customer account for that.
Your refund goes back to the payment method you used for the purchase.
Please include the delivery note and pack each item in its matching item bag.
Not returnable: opened socks, intimates, gift cards
Haven't received your refund yet?
If your return has been on its way for more than a week, please send your order number + tracking number to support@peachypassion.ch.
Wrong or defective item
Please email us at support@peachypassion.ch and send us right away:
- Order number
- Photo of the item or the defect
Please don't register defective items as a regular return; contact our support first.
Where do we ship?
Switzerland, Liechtenstein, Germany, France, Austria, Spain and Italy.
Contact
It's best to include your order number right away.